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Visitor

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2 Messages

Wed, Jun 1, 2022 8:22 PM

Closed

Why is your automated system so rage-inducing?

Everything about this is awful in every single way.  The woman talks slowly.  She sounds almost condescending.  It is outrageously difficult to get to a human being.

Comcast, understand this: I am calling because the website doesn't have the answer.  I am calling to talk to a human.

I get that you guys want to cut payroll costs as much as humanly possible, but for the love of god can you please make it take less than 500 button pushes and screaming "OPERATOR!" into the phone to get to a human.

Please.  Be better.

Official Employee

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223 Messages

4 m ago

I'm truly apologetic that you had such a hard experience with the automated menu. I can assist you here if you'd like! What's going on? 

Visitor

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2 Messages

@XfinityKyla​ What is going on is that it is intentionally designed to make it difficult to speak to a human being.  This is so that Xfinity can cut payroll costs.  Unless you are a high-level executive, there is nothing you can do to fix it.

Just let the bosses know that Xfinity's spot on the most hated companies in America list is very, very well earned.

Official Employee

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223 Messages

4 m ago

We're happy to assist you with any questions you have here, and can even make changes to your account if needed. I will pass along your feedback. We are always striving to ensure that our best product is the customer experience. 

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