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user_9c0f9c
1st Topic

5 Messages

Monday, September 11th, 2023 4:47 PM

Closed

Why does the Xfinity website [Edited]?

I've been trying to buy wifi for about two weeks now. The first time I tried, I was able to create an account and add things to my cart. However when I went to checkout the page loaded for over 4 hours then the website crashed. After that I wasn't able to even log-in. Every time I logged-in, I was brought back to the homepage with the option to sign-in. I then tried a third time from scratch without trying to sign-in. Once again. after I tried to check out, the paged just loaded then brought me back to the home page. This is getting very very old.

Question

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Updated 

2 years ago

 • Edited

83

1

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XfinityThomasB

Official Employee

 • 

1.8K Messages

2 years ago

Hello @user_9c0f9c

Sorry to hear you are having these hiccups with the website. Would this be your first time having Xfinity service? Rest assured, we will make sure to help you get setup. Thank you! 

7

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user_9c0f9c

5 Messages

Yes, this is my first time.

2 years ago

0

XfinityEva

Official Employee

 • 

1.6K Messages

Thank you @user_9c0f9c can you please try to create the order again without trying the sign in? You may have started the order previously but if you did not receive a confirmation email it will not process and the order will cancel. There may have been an issue with the location or the type of install available. 

 

If you are not able to create the order or have any questions please let us know. 

 

We can also help place the order or take a look at the location for anything that be preventing you from completing the order successfully. (Please include your full name and the address) 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_9c0f9c

5 Messages

Still doesn't work. Tried on a different device with a different browser and it still doesn't work.

2 years ago

0

XfinityJanelle

Official Employee

 • 

1.5K Messages

Are you able to send us a direct message and we will be happy to help set up your service for you?
Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_9c0f9c

5 Messages

@XfinityJanelle​ I can't sign in. I was able to complete an order over chat. The setup came yesterday but I wasn't getting any signal so the agent I was talking to scheduled an appointment for today but then the technician never showed up. For some reason, my appointment for today was cancelled. I took off work today and now I'll have to take it off tomorrow.

I have photos confirming my appointment then another agent saying there was no appointment.

I've spent so much time and money on trying to get internet, it's ridiculous.

2 years ago

0

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