U

Visitor

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1 Message

Wednesday, October 19th, 2022 11:21 PM

Closed

why do I have to sign in every single time

I have to log in every single time. Why has this started all of a sudden? It's annoying. Ther is a stay logged in button, yet it fails to work.

Gold Problem Solver

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26.3K Messages

3 years ago

I have to log in every single time. ...

To stay signed in:

  • Don't log out.
  • Don't use Private Browsing when you log in.
  • Make sure your browser accepts all the cookies the Comcast login process sets and retains them between sessions.
  • If you use any sort of registry cleaner or other "system tuneup" software, make sure it is not set to delete cookies.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Official Employee

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232 Messages

3 years ago

Hello, @user_e287f4. I can understand how frustrating this can be. Did the suggestions provided by the other user help resolve this issue?

Frequent Visitor

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9 Messages

@XfinityCam​  I found an answer, but am not sure yet if it will help or not!

Official Employee

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3K Messages

I am happy to hear you were able to find an answer. Let us know if you are still having issues with getting this resolved. We are here to help 24/7 on this platform! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 years ago

Why did this happen all of a sudden?   how do i check for xfinity cookies?   why does ask about email, then about a phone contact after log in?   this is also very annoying.

Problem Solver

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519 Messages

I apologize for the troubles, @user_b4ee80. I would love to help. Are you experiencing troubles staying logged in after being logged in? 

I no longer work for Comcast.

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