ellarossfamily's profile

Regular Visitor

 • 

2 Messages

Tue, Dec 22, 2020 7:00 PM

"We're getting your account set up. Check back soon..." Error Message

When I log in to my account, I get this error: 

 

"Sorry, This Isn’t Working Right Now

Please return to My Account Overview while we resolve the issue."

 

When I return to my account, I have been getting this message since I set up my account a week ago.

 

"We're getting your account set up. Check back soon to track and activate your services."

 

I am worried, as I have not submitted any payment and cannot ensure the delivery of my router and setup of my Internet.

 

Thank you!

 

@ComcastJonathan 

Responses

Official Employee

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839 Messages

6 m ago

Hi @ellarossfamily, can you check to see if you're logged into the right account from www.xfinity.com/id

 

It appears to not be a full account yet, the best thing to do is probably to call in to confirm the billing status of your account. 

Regular Visitor

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2 Messages

6 m ago

Hi,

 

Thank you for your help. I had a call with customer service today and they could not find any account associated with my information and they tried to make me a new account, but it said the information I entered was already being used by another account. I had scheduled for someone to come and set up my internet and I have no clue if that is still set up, as they did not know. I want to cancel the service, but I have no clue how when no one can find my account. 

Official Employee

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839 Messages

6 m ago

Hi @ellarossfamily  can you direct message me and provide me your service location and we'll take a look? 

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