1 Message
Website
Your new website [Edited: "Language"]. Being asked to log in every time I click a link to manage my account [Edited: "Inflammatory"]. Being asked to use 2 step verification code about half those times [Edited: "Inflammatory"]. And yes I click the please remember me. I have tried chrome and Firefox on desktop and mobile. The only good thing is I have a password manager that auto files this [Edited: "Language"] for me so I just spam enter. Though I would imagine it increases your bandwidth usage and server time. Not like you care you just put a cap on my plan and want to charge me for going over when you make me waste bandwidth reloading your web site all in the name of trying to give you money to pay my bill. Oh and let's not forget that the web Page only loads the information I need like 25% of the time. Most the time I'm left with an empty page like it loaded correctly but nothing is displayed. But let's not forget your advertisement for your [Edited: "Inflammatory"/"Language"] app. That must load above all else. [Edited: "Language"] everything else got to push the app. No I don't want to install your app. I do not agree to the terms of service for it. I just want to pay my bill and not have some app on my phone [Edited: "Inflammatory"]. Again I just want to pay my bill. [Edited: "Inflammatory"]. I thought it was growing pains when it first launched but it's been months and it still hasn't been fixed. [Edited: "Inflammatory"]
With love please fix your stuff.
XfinityArmand
Official Employee
•
1.9K Messages
1 year ago
HI there @Jaykgm! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. WE are so glad to hear from you and are happy to help in any way that we can. No worries! You have reached out to the right team, and we are here to ensure that you are having the best experience at all times. Are you having this issue on a specific device or on all devices you log into our website with?
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