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user_d1c37d
1st Topic
1st Reply

Visitor

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2 Messages

Wednesday, July 19th, 2023 3:52 AM

Closed

Website keep loggin out

I am trying to login to the website to check my personal data, but everytime I get logged out as soon as I log in. 

Is there any way to fix this problem?

Question

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Updated 

1 year ago

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XfinityMichaelC

Official Employee

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4.1K Messages

1 year ago

Hey, @user_d1c37d! Thanks for reaching out to us on the forums! I hope you are doing well and apologize to hear of the issues you are having with staying logged into the site. Have you tried to clear your cache and cookies while not being on the Xfinity website? If you have, have you tried to log into the site while in a private mode or incognito mode on your browser?

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user_d1c37d

Visitor

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2 Messages

1 year ago

I tried both methods but it keeps happening again. 

Also, I am trying the xfinity app and it saids access not authorized.

What should be the problem in this case?

3

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XfinityMichaelC

Official Employee

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4.1K Messages

From what you have described, it sounds like you may not be logging into the user id that is designated as the primary user id on the account. We can certainly have a further look into this. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

user_d52f68

1 Message

@XfinityMichaelC I am having a similar issue, I tried to set up internet for my appartment and created and account, but I cant tell if it went through because when I login it keeps looping and logging me out. Ive looked at some of the forums and it seems that my accont my not have been fully set up properly. Please help, I need to resolve this quickly.

1 year ago

0

XfinityKatie

Official Employee

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744 Messages

@user_d52f68 Thank you for letting us know about this. If you are not able to sign in, it is possible that there was an issue with creating your account. We can take a further look to see if we are able to locate an account for you or not. Please send us a direct message with your full name and address so we can locate your account. 

 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

chloetaylor3313

2 Messages

1 year ago

I am having the exact same issue! I have tried to set up home internet for my new apartment and I can't tell if it went through or not. Every time I try to log into my account to view if I am signed up for internet services, it logs me out immediately and sends me back to the home page. I tried to log into the app but it says I am not authorized. I have completed the sign up for internet services twice now and cannot tell if either time was successful. I tried to call customer service but it says my phone number is not linked to an Xfinity account. 

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chloetaylor3313

2 Messages

@chloetaylor3313​ I have also tried logging in on a different browser and in incognito mode, and neither was successful. I want to make sure I am not going to have two internet kits delivered to me!

1 year ago

0

user_vd27kk

1 Message

Was there a solution to this?

1 year ago

0

user_nuzw1m

1 Message

1 year ago

I just started having this issue. Been a comcast customer in the same house for years, so it shouldn't be a setup issue. I'm the primary account holder, so it's not that. Tried clearing the cache and also tried opening in incognito. Nothing is working, it just keeps looping back to login every time I try to get to my billing information. 
Fingers crossed that somebody actually fixes this issue; it's so annoying to do everything over the phone!

1

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XfinityShawn

Official Employee

 • 

1.1K Messages

@user_nuzw1m What web browser are you using? Is the same thing happening on other web browsers? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_tsaqkc

1 Message

1 year ago

I’m having the same issue here, I made my account along with banking information for the new subscription and I haven’t had any confirmation on the transaction going though, and the website not keeping me logged in. 

1

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XfinityShawn

Official Employee

 • 

1.1K Messages

@user_tsaqkc  I appreciate you reaching out about this issue as we are here to help. Were you signing up for new services just to clarify? Have you tried clearing cache and cookies? Can you try another web browser? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_7zl467

1 Message

1 year ago

I, too, am having this issue. 
I log in on the browser, it immediately logs me out. 
I log in on the app, and it says "Unauthorized user". 
Nothing is working and Xfinity has offered no solution. 

I'm about to leave them for another competitor because this is ridiculous! 

1

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XfinityThomasA

Official Employee

 • 

1.9K Messages

We appreciate your choice of service providers and the opportunity to help out, @user_7zl467. Let's take a closer look together. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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