Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_9pu2rb
1st Topic
1st Like
Stamp of Approval

2 Messages

Thursday, February 8th, 2024 7:31 AM

Closed

Website is horribly slow, how can anyone even view their bills or change their plans...?

The xfinity account pages take forever to load or just give up and throw a "Try again" error message. What [Edited: "Language"] is wrong with the site? 

Question

 • 

Updated 

2 months ago

 • Edited

3.1K

40

Was this helpful?

XfinityThomasC

Official Employee

 • 

2.1K Messages

11 months ago

Hello, @user_9pu2rb Is Xfinity.com the only website that is behaving this way? Have you attempted any troubleshooting steps such as running a speed test https://speedtest.xfinity.com/ on your connection? Also, clearing the cookies and cache of your browser. 

6

0

Jimmyjr214

1 Message

yes Thomas it is just the xfinity.com site

9 months ago

XfinityTy

Official Employee

 • 

376 Messages

I apologize that you are experiencing issues with our xfinity.com website, @Jimmyjr214. Have you tried accessing the device on more than one device, or is one of your specific devices experiencing this issue? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_gj00bn

1 Message

I tried using firefox but the site kept timing out & I could do nothing.. Then I tried Microsoft Edge and accomplished my bill pay. Hope that helps. I did turn off extensions but that is all.

6 months ago

user_fcta41

3 Messages

@XfinityThomasC​ yes its just xfinity [Edited: "Language"]

(edited)

5 months ago

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @user_fcta41, thank you for taking the time to reach out on social media.  I understand your concern with the website, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

 

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

user_w1s6qo

3 Messages

10 months ago

Agree. It's the worst performing site on I am aware of. I'm sure it's intentional. Comcast needs to defend their reputation for terrible customer service.

0

user_vp50wn

2 Messages

9 months ago

I always have to call to get billing info.

0

user_m4xhy0

1 Message

8 months ago

It's unbelievable. One of many reasons I'm switching to Verizon 5G!

0

user_expyp6

3 Messages

8 months ago

The xfinity website is near useless for billing or plan changes.  It is painfully slow.  If I could dump this company I would.  We manage two homes and it is impossible to put service on temp hold without listening to a clown car of nonsense.  And when calling on the phone I loose my cool because the phone support people are always trying to upgrade me on packages and make me wait while pre recorded legal messages waste my time.  By contrast, we use Starlink on a boat and it's easy to start, stop or put on hold.  

1

XfinityShawn

Official Employee

 • 

1.1K Messages

 

user_expyp6 We do appreciate your feedback on the Xfinity website as improvements are always being made to make the customer experience better. I was able to access the website with no issues just now. I would recommend to clear cache/cookies as well as try other web browsers. You can also use this link https://comcastseasonal.com/ to make those seasonal hold changes in just a few quick minutes. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_2u2mfz

1 Message

8 months ago

shame on comcast. your website is always sooooooooo slow, it has been that slow for years but never got improved. have your engineers ever access your great website outside of your office network?

1

XfinityDemitrius

Official Employee

 • 

1.4K Messages

Hey @user_2u2mfz,

 

Thank you for visiting our official Xfinity Forums Community support page. I am sorry to hear that you are experiencing issues with the Xfinity website. There are no known issues with the website and appears to be working quite well on a variety of devices and connections. Have you attempted to clear your cache and cookies on your devices to see it that helps with the loading of pages? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_ea9p59

1 Message

8 months ago

Ridiculous. Confirmed, the site seems intentionally slow and/or broken. Can't view my bill, can't do anything without massive delays and having to login repeatedly.

1

XfinityChristy

Official Employee

 • 

1.6K Messages

 

user_ea9p59 Thank you for reaching out about this connection and login issue. I would be happy to troubleshoot this issue with you. To get started, what type of device are you using to log into your account? Have you uninstalled and then reinstalled the app or cleared your cache and cookies recently? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_b3kn0r

1 Message

7 months ago

As a company we use for internet connections, it is so ironic that its own website is so slow.  View account/billing info take forever and it has been like this for a long time.

No matter it's hardware issue or design issue, it about time to address it.  Just login to other websites and feel the difference.  Hope you doing well!

0

user_ts8vbl

1 Message

7 months ago

Agree, trying to log in to my account and get my prior statements. So slow, what the heck?  Ironic that the internet company has the worst performing site!

2

XfinityEricB

Official Employee

 • 

1.8K Messages

 

user_ts8vbl We are always happy to help if you are running into problems. I don't see your previous statements anywhere in this tread to fully know what the issue is. Can you share with me on this tread the issues you are running into please?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_2uy4l2

1 Message

This is the worst site on the internet foe loading. Get your [Edited: Language] together!

(edited)

2 months ago

0

user_i1tw11

1 Message

7 months ago

the irony I googled why is xfinity account portal so slow as all of these issues happened to me in another tab....the interminable wait time, the blank pages, the time out notice where the only button that works is sign out the death loops of clicking pay bill and being signed out.

And the dumb part is im trying to give you money. meanwhile you will let me watch tv with no problem all day but if I ever want to pay my bill online its impossible and has been like this for years. Your non answers are not helpful just say you want people to download the app

1

XfinityKassie

Official Employee

 • 

1.4K Messages

 

user_i1tw11 Good morning, Happy Saturday! We appreciate you taking time to reach out to our Community Forums Team for assistance with your Xfinity portal, and making your payment. I would be happy to asisst you in getting this taken care of. Before we begin, can you please share any troubleshooting steps you have already tried on your end? This way I know where to pick up. I look forward to working with you today! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_xsroon

1 Message

7 months ago

I thought it was just me. Xfinity website is the worst. I tried Google Chrome, Firefox, and Edge and it is all the same. It is the only website that performs like this. I switched all my homes to Fios except for the one that I cant because its not available. But I checked back to see if it was fixed and its still [Edited: "Language"] and is slow and useless. 

(edited)

1

JohnWesleyHarding

3 Messages

What I found was even though it doesn't provide a feedback but the bills open after a minute or so of clicking. So just click and wait.

7 months ago

0

user_jsxddf

1 Message

7 months ago

<EDIT: language> website <EDIT: language> engineers

(edited)

2

0

XfinityLinda

Official Employee

 • 

1.4K Messages

@user_jsxddf  Thank you for connecting with us about your concerns about the website. We are happy to assist. Since this is a 3-month-old thread, we ask you to please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_expyp6

3 Messages

@user_jsxddf​ I gave up on using the website.  It is useless and slow in doing nothing useful.  I did have very good results calling.  To get yourself out of the pointless forest of phone jail just keep repeating customer service, representative, [Edited: "Language"] representative with some urgency seems to get someone one the phone.  Then be nice to the human.

(edited)

7 months ago

0

user_nkc1v2

1 Message

7 months ago

I just cancelled my service with them before even installing their internet - super slow website - failed to load message when looking for billing info,

can not talk to a person, way too many questions and listening to way too much recorded "do you agree to this and that" somehow now have 2 accounts for trying to change my order, I was also charged a $50 initial deposit then they called back with a change order and charged me an additional $25.  So now I have to wait 30 days to be refunded the deposits on their internet

that I will never be installing.

I will use a different provider and pay twice as much rather than this thick company.  I am surprised they are still in business. 

2

XfinityBenjaminM

Official Employee

 • 

1.7K Messages

 

user_nkc1v2 We are sorry to hear of the experience you are having and we would love to help. Please send us a Direct Message with your full name and address and we'll be happy to investigate this further. Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_9pu2rb

2 Messages

@user_nkc1v2​ The reason they are still in business is that in many places like where I live, there are no other providers, no competition.

7 months ago

0

user_291568

Visitor

 • 

1 Message

7 months ago

In my opinion they are purposely slowing the account/billing website so you give up or call them so they can try talking you into an upgrade. I keep getting 'We are having some trouble connecting to My Account'. But if I go to the website pretending to be a new customer its a breeze. Horrible company. 

0

0

user_kbby3u

1 Message

7 months ago

I agree, the IT folks who manage their website should be out of a job. They would be better off just having godaddy or someone else create a site for them. xfinity.com is always slow regardless of browser or computer. The internet service itself may be fine but their website is poorly designed. A quick google search will show that this is not an isolated issue since so many people report the performance issues with their site. Instead of responding to this comment whomever reads it needs to tell their team lead to escalate the issue up the chain so that whatever team manages the website knows it needs improvement. This is one of the reasons I'm glad they are not the only choice in my neighborhood, I just switched to fiber!

0

0

forum icon

New to the Community?

Start Here