2 Messages
Website is horribly slow, how can anyone even view their bills or change their plans...?
The xfinity account pages take forever to load or just give up and throw a "Try again" error message. What [Edited: "Language"] is wrong with the site?
XfinityThomasC
Official Employee
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2K Messages
10 months ago
Hello, @user_9pu2rb Is Xfinity.com the only website that is behaving this way? Have you attempted any troubleshooting steps such as running a speed test https://speedtest.xfinity.com/ on your connection? Also, clearing the cookies and cache of your browser.
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user_w1s6qo
3 Messages
9 months ago
Agree. It's the worst performing site on I am aware of. I'm sure it's intentional. Comcast needs to defend their reputation for terrible customer service.
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user_vp50wn
2 Messages
8 months ago
I always have to call to get billing info.
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user_m4xhy0
1 Message
7 months ago
It's unbelievable. One of many reasons I'm switching to Verizon 5G!
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user_expyp6
3 Messages
7 months ago
The xfinity website is near useless for billing or plan changes. It is painfully slow. If I could dump this company I would. We manage two homes and it is impossible to put service on temp hold without listening to a clown car of nonsense. And when calling on the phone I loose my cool because the phone support people are always trying to upgrade me on packages and make me wait while pre recorded legal messages waste my time. By contrast, we use Starlink on a boat and it's easy to start, stop or put on hold.
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user_2u2mfz
1 Message
7 months ago
shame on comcast. your website is always sooooooooo slow, it has been that slow for years but never got improved. have your engineers ever access your great website outside of your office network?
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user_ea9p59
1 Message
6 months ago
Ridiculous. Confirmed, the site seems intentionally slow and/or broken. Can't view my bill, can't do anything without massive delays and having to login repeatedly.
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user_b3kn0r
1 Message
6 months ago
As a company we use for internet connections, it is so ironic that its own website is so slow. View account/billing info take forever and it has been like this for a long time.
No matter it's hardware issue or design issue, it about time to address it. Just login to other websites and feel the difference. Hope you doing well!
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user_ts8vbl
1 Message
6 months ago
Agree, trying to log in to my account and get my prior statements. So slow, what the heck? Ironic that the internet company has the worst performing site!
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user_i1tw11
1 Message
6 months ago
the irony I googled why is xfinity account portal so slow as all of these issues happened to me in another tab....the interminable wait time, the blank pages, the time out notice where the only button that works is sign out the death loops of clicking pay bill and being signed out.
And the dumb part is im trying to give you money. meanwhile you will let me watch tv with no problem all day but if I ever want to pay my bill online its impossible and has been like this for years. Your non answers are not helpful just say you want people to download the app
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user_xsroon
1 Message
6 months ago
I thought it was just me. Xfinity website is the worst. I tried Google Chrome, Firefox, and Edge and it is all the same. It is the only website that performs like this. I switched all my homes to Fios except for the one that I cant because its not available. But I checked back to see if it was fixed and its still [Edited: "Language"] and is slow and useless.
(edited)
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user_jsxddf
1 Message
6 months ago
<EDIT: language> website <EDIT: language> engineers
(edited)
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user_nkc1v2
1 Message
6 months ago
I just cancelled my service with them before even installing their internet - super slow website - failed to load message when looking for billing info,
can not talk to a person, way too many questions and listening to way too much recorded "do you agree to this and that" somehow now have 2 accounts for trying to change my order, I was also charged a $50 initial deposit then they called back with a change order and charged me an additional $25. So now I have to wait 30 days to be refunded the deposits on their internet
that I will never be installing.
I will use a different provider and pay twice as much rather than this thick company. I am surprised they are still in business.
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user_291568
Visitor
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1 Message
6 months ago
In my opinion they are purposely slowing the account/billing website so you give up or call them so they can try talking you into an upgrade. I keep getting 'We are having some trouble connecting to My Account'. But if I go to the website pretending to be a new customer its a breeze. Horrible company.
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user_kbby3u
1 Message
6 months ago
I agree, the IT folks who manage their website should be out of a job. They would be better off just having godaddy or someone else create a site for them. xfinity.com is always slow regardless of browser or computer. The internet service itself may be fine but their website is poorly designed. A quick google search will show that this is not an isolated issue since so many people report the performance issues with their site. Instead of responding to this comment whomever reads it needs to tell their team lead to escalate the issue up the chain so that whatever team manages the website knows it needs improvement. This is one of the reasons I'm glad they are not the only choice in my neighborhood, I just switched to fiber!
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