1 Message
Webiste logging me out
I made an account and went through the motions of purchasing a plan, as soon as i submitted my payment info i was logged out on the site and since have not been able to stay logged into the site as it logs me out right after i log in.
XfinityJeniece
Official Employee
•
2.3K Messages
3 months ago
Hey there, user_vqkpcl, thanks for reaching out through Xfinity Forums. We truly appreciate you choosing Xfinity as a provider and I want to ensure that your order was submitted. You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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