Visitor
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1 Message
Want to switch Account Ownership
I want to switch the ownership from primary e-mail account to the secondary account. I have tried 12 times today and just got off the phone with CS and they got the same error saying that "This page didn't load correctly" I am in need of the secondary account having ownership and permissions so I can set up auto pay! The secondary account already has the back-up e-mail listed on that account AND the phone number to use. In order to set up auto pay I need those two things and I have NO more phone numbers and NO more back-up e-mails to use for YOUR security [Edited: Language].
XfinityDemitrius
Official Employee
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2.2K Messages
9 hours ago
Hey! Thank you for visiting our official Xfinity Forums Community support page @user_qje6bf. We can assist in the Xfinity ID permission swap. Is the secondary account currently at a manager level or viewer? You may need to upgrade the permissions level first before swapping the ID.
You can find the steps to transfer the primary rights by visiting our 'Manage user roles and permissions on Xfinity accounts' support page.
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