New Poster
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4 Messages
Want to add services but the flex problem
I'm trying to add and change a couple services but I'm having the same Flex problem as everyone else. Can someone help me with the temp work around, please?
New Poster
•
4 Messages
I'm trying to add and change a couple services but I'm having the same Flex problem as everyone else. Can someone help me with the temp work around, please?
SamSal
New Poster
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4 Messages
4 years ago
Anyone out there? Could use some help. I'm trying to switch from directv to xfinity cable(adding to existing internet) and possible xfinity mobile, but I have no desire to chat or talk to anyone trying to upsell me. This Flex is becoming far more of a hassle than anything helpful.
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j_f1
Contributor
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51 Messages
4 years ago
There is no solution except to cancel your flex service. I went through this same thing about a year ago. Be aware that canceling flex service and returning the flex device are two different transactions. When the flex service is canceled you will be able to shop online again, it was literally overnight that it worked like that. They have promised to fix this for almost a year, but have not yet, and I don't think they will. I was able to cancel my flex service via chat, and then I found a link with a fedex or ups equipment return label to use and returned it.
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