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Tuesday, September 26th, 2023 11:45 AM

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User role

I’m unable to access my user role to change 

Official Employee

 • 

2.5K Messages

2 years ago

Hi there! In order to change your role, you must be signed in as the primary user. Are you the primary user? 

5 Messages

Yes I’m the primary user

Official Employee

 • 

2.5K Messages

Try this and let us know if you have trouble. 

Change User Role

To change a user's role:

  1. Sign in to xfinity.com as the Primary user.
  2. Scroll to view the users on the account.
  3. Click the user whose role you'd like to change.
    Screenshot of a list of users, including their current roles and the option to Add someone new at the bottom.

  4. Under the Manager Permissions section, click Change Permissions. 
    Screenshot of the Manager Permissions section, with the option to Change Permissions.

  5. Choose the user role you'd like the user to have, then click Continue.
    Screenshot of the Change Permissions section, with the options to choose the role for the user you selected. Each role option includes what that role has access to. At the bottom, there's the option to Continue.

  6. When the role is successfully changed, you'll see a confirmation message.
    Screenshot of the confirmation message, confirming that permissions have been updated and that the listed user now has a new role. A button for Done is below the message.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

2.5K Messages

2 years ago

I see. Are you getting an error message when trying to switch roles?

5 Messages

I’m not seeing anything 

5 Messages

Is there a customer service number that I can reach 

5 Messages

Unable to click on the link 

Official Employee

 • 

2.5K Messages

You can go to Xfinity.com and start from there! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

 • 

31.4K Messages

2 years ago

@user_09bf70 

To find your Primary user ID, use the Lookup Tool: https://idm.xfinity.com/myaccount/lookup
 
Just enter the requested information and you will see a listing of all the user ID's on your account, one of which will be the Primary ID.
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