Urgent: Email not receiving after phishing/password change — phone support blocked by outage

Yesterday I accidentally entered my Comcast email password on a suspicious site and immediately changed it. Since then, my Comcast email is not receiving most messages — even in webmail. Outgoing works.

Phone support keeps disconnecting me due to a Seattle-area internet outage, but I’m currently traveling in DC and this is unrelated. This is a business-critical email account.

I believe my mailbox may be under a security hold. Can an employee please escalate this?

Responses

Oldest First

Selected Oldest First

XfinityJorge

Official Employee

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2.8K Messages

2 hours ago

user_mp0k6d Hi there! Thank you so much for using our Forums and for taking the time out of your day to reach us. I am sorry to hear about the issues with your email and our team is here happy to help get you in the right hands. Please look into reaching out to our Customer Security Assurance Team here https://spa.xfinity.com/help/network-abuse?faq=report-online-harassment, so they can look at your account to ensure it is safe and secure. Our experts there are trained to help with email issues to make sure you are not being blocked or anything.

(edited)

0

BruceW

Gold Problem Solver

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27.1K Messages

38 minutes ago

CSA should check:

Email Safe List is not active
Auto Forward is not set
Mail Filter Rules to make sure none are set to forward, redirect, reject, or delete incoming messages

0

Sign-In and Account Management

user_mp0k6d

Urgent: Email not receiving after phishing/password change — phone support blocked by outage

XfinityJorge

BruceW

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