Unrequested Xfinity Code by Text Message

Two days now, I've gotten text messages with a 6-digit code for my account. Apparently, someone's trying to log into my account. I'm the ONLY person who should have access (no kids living at home). Should I be concerned?

Responses

XfinityJorge

Official Employee

•

2.1K Messages

8 months ago

user_e3wzml Hey there! Thanks for using our Forums to contact us and we are happy to help. We understand why you would be concerned and please send us a DM with your name to get started. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Sign-In and Account Management

user_e3wzml

Unrequested Xfinity Code by Text Message

XfinityJorge

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