netskey's profile

Frequent Visitor

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15 Messages

Fri, Jul 16, 2021 9:11 PM

Unlinking/Deleting Account After Move

Hello,

I transferred service from one address to another.  The old account/address still shows as active on my account. I contacted Xfinity via their messaging system and they explained how to unlink the accounts.  I have done this but the account are still linked. I am hoping that someone can help me with this.  Please contact me via DM. 

THANK YOU!!

Responses

Official Employee

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205 Messages

2 m ago

@netskey Hi! thanks for choosing to work with us here online through our Forums community support page! I apologize that the steps you have been given are not working and I would love to help you with unlinking your accounts to make this as easy as possible for you. I’ll post the steps here below for you to verify they are the same as you were given but also for other community members who may have similar issues.

 

First, you would log in online through https://comca.st/3rdWYun (EDIT: Formatting) then follow these steps:

Settings > Account Details > Linked Accounts, select the Unlink action next to the desired account and that should do it. However, you can’t unlink an account you are currently viewing so please do this from the new account to unlink the old account.

 

If you have tried all of this and since you are asking for a DM, please send me a peer to peer message so we can discuss your personal account information privately.

 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

netskey

Frequent Visitor

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15 Messages

@ComcastDevin Hello! I just noticed I had this problem last time I moved as well. Some reason the old account does not want to leave me. Anyway, yes, I did try 'unlink' with my accounts and it does not go away, so your help would be greatly appreciated! My name is: (Edited to remove personal information) Let me know if you need anything further. THank you!  (just noticed I could reply here...duh..)

(edited)

Official Employee

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220 Messages

Hi @netskey , thank you for providing us detailed information. This certainly sounds like a frustrating situation. Our team would be happy to help. We ask that you don't post any personal information in this public forum (for your safety).

 

To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
netskey

Frequent Visitor

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15 Messages

Thank you!! Just sent the info.

XfinityJay

Official Employee

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154 Messages

Thank you for meeting us in chat, Annette. I hope that you and your family have been well, and truly appreciate your bringing us with you to your new home. We should have an easy time sorting this out. Can you first confirm the username that you are using to log in? We just want to ensure that all of our ducks are in a row. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
netskey

Frequent Visitor

 • 

15 Messages

Hi There and thank you! 
My user name is aletsche, like my email. Unless I misunderstood...😂🤯

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