Visitor
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1 Message
Unlink xfinity ID
I received an email that my account was linked to another account. I need it unlinked, i didnt link my account to anything. The other account needs to be removed. I tried to do it myself from my account page but the page wont load and just says "something unexpected happened"
XfinityJustinM
Official Employee
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181 Messages
2 months ago
Hi @user_ne7x3h, thank you for bringing this to our attention. The security of your account is our first priority, and we can definitely review your account to make sure that no other accounts are linked Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
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