Droopy85

New Poster

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1 Message

Tue, Dec 15, 2020 8:00 AM

Unlink old address

I have called and chatted with xfinity but no one has been able to unlink my old address from my account.
I sold my home 3 months ago and transferred services to my new address. I try to unlink my old address but it says I need to transfer administrative rights to another user. There is no other user. Can someone help me unlink it?

Responses

Again

Expert

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25.5K Messages

5 m ago

@Droopy85 wrote:
I have called and chatted with xfinity but no one has been able to unlink my old address from my account.
I sold my home 3 months ago and transferred services to my new address. I try to unlink my old address but it says I need to transfer administrative rights to another user. There is no other user. Can someone help me unlink it?

Information about linking/unlinking accounts can be found here.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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0

ComcastJonathan

Official Employee

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839 Messages

5 m ago

There's some unlinking issue preventing folks from doing so that we're investigating with our development teams.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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2

H

HNEGilley

Visitor

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1 Message

Is this still being explored how to fix it?? It's rather bothersome.

Like

1 m ago

0

ComcastJeniece

Official Employee

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170 Messages

Hey there, @HNEGilley, thanks for reaching out through our Xfinity Forums platform. We would be happy to take a look at your account regarding unlinking your previous address. I could definitely see how this would be bothersome and you have reached the right place to look into this matter further.

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page.