Unlink old address

I have called and chatted with xfinity but no one has been able to unlink my old address from my account.
I sold my home 3 months ago and transferred services to my new address. I try to unlink my old address but it says I need to transfer administrative rights to another user. There is no other user. Can someone help me unlink it?

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Again

Expert

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31.9K Messages

5 years ago

@Droopy85 wrote:
I have called and chatted with xfinity but no one has been able to unlink my old address from my account.
I sold my home 3 months ago and transferred services to my new address. I try to unlink my old address but it says I need to transfer administrative rights to another user. There is no other user. Can someone help me unlink it?

Information about linking/unlinking accounts can be found here.

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XfinityJonathan

Official Employee

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839 Messages

5 years ago

There's some unlinking issue preventing folks from doing so that we're investigating with our development teams.

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A

abwanadi1

Visitor

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1 Message

4 years ago

I need help to unlink an old address on my account but getting an error saying "automatic payments needs to be turned off" yet that account is inactive I can't make any changes to that account anymore.

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CCStephanieK

Problem Solver

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909 Messages

Hello, @abwanadi1! Thank you for reaching out about your linked account concerns. As this post is old, we'll be closing the post out per our guidelines, but please reach out to our Customer Security Assurance team at 1-888-565-4329. This team will be able to assist in removing the additional email address/home address from your account as the online process is not allowing it.

(edited)

I no longer work for Comcast.

4 years ago

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Sign-In and Account Management

Droopy85

Unlink old address

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XfinityJonathan

abwanadi1

CCStephanieK

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