Unauthorized login attempt

Greetings, @WisdomCube! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you had an unauthorized login attempt, but you have definitely come to the right place for assistance.

You will definitely want to report something like this to our Customer Security Assurance (CSA) Team. They are available from 8:00am - 12:00am EST, 7 days a week, by calling 1-888-565-43298. You can also submit a report online by visiting https://internet-security-site-web.ho-g3.cf.comcast.net/help/report-abuse.

Thanks for letting me know about the link. Our software automatically shortens any URL we post to the forum. Let me try again: https://internetsecurity.xfinity.com/help/report-abuse/ just in case.

You can also find it on Google by searching "Xfinity Security Assurance Team". It should be the very top result. Let me know if either of those works better for you.

@XfinityJamesC wrote: "... Our software automatically shortens any URL we post to the forum ..."

You disappoint me James:

1. "internet-security-site-web.ho-g3.cf.comcast.net" is not a "shortened" link, it's a private link. to a 10.112.21.* internal/intranet IP address. Customers have no access to such an address.
2. "https://internetsecurity.xfinity.com/help/report-abuse/" doesn't work for me ("The connection has timed out") in Firefox. That final / seems to kill it, resulting in a page load timeout. https://internetsecurity.xfinity.com/help/report-abuse works OK.
   

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

That link works, but the only option I see that is sort of what I need is the Identity Theft section but the process seems to go into a different direction than I would like.

I don't want to submit a claim for identity theft resolution per se, I would just like to make the appropriate team aware of an unauthorized login / login attempt on my account. Meanwhile I would like to know the IP address that made this attempt and whether or not they were able to complete the 2FA afterwards, is it standard practice to inform your customer of the results of their investigations on that customers' account? There is a public story about a massive 2FA bypass attack to comcast customers not even three months ago apparently, of which I had no idea until this happened and read the story on Google.

Can I just send an email to the listed email address: [Edited: "Personal Information"] ? or is there another place to do this