Visitor
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1 Message
Unable to Verify Mobile Phone Number or Get Xfinity App
Hi. I signed up for Xfinity internet and cable yesterday. I have been unable to verify my mobile phone number to create my Xfinity ID. When I try, I never receive the confirmation code. I believe the issue is that I have a Canadian phone number. I won't be getting a US number for another week or two, however I need internet before then. Is there a workaround? Additionally, the Xfinity App is unavailable in my app store. Will this be an issue for setting up my internet or cable? Thank you for your help.
Accepted Solution
XfinityArmand
Official Employee
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2.1K Messages
2 years ago
Hello there! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to help in any way that we can. No worries! You have reached out to the right team, and we are going to do everything that we can to get things squared away for you. So that we can take a look what is going on, please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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