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Friday, November 29th, 2024 2:47 PM

Unable to log in on any browser. Three dot animation.

If I try and log in to my account on the Xfinity site it displays a three dot animation and then crashes. I have tried on Mac laptop Chrome and Safari, iPad Chrome, Android phone, PC computer at work running Microsoft Edge....nothing works.

I see in the forums that this same issue has been going on for a few years. Can the website not be updated so that it works? 

Expert

 • 

107.5K Messages

16 days ago

Concern moved here to the Sign In help section for assistance.

(edited)

Expert

 • 

31K Messages

16 days ago

@user_4511uv 

If I try and log in to my account on the Xfinity site it displays a three dot animation and then crashes. I have tried on Mac laptop Chrome and Safari, iPad Chrome, Android phone, PC computer at work running Microsoft Edge....nothing works.

I see in the forums that this same issue has been going on for a few years. Can the website not be updated so that it works? 

Try logging in using incognito mode.

Official Employee

 • 

2.2K Messages

14 days ago

 

user_4511uv 

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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