Visitor
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2 Messages
Unable to Link accounts
I have Xfinity at two addresses, both internet. I was able to work with an xfinity customer support person to setup the 2nd address, but I want to link the two so I can manage both from the web or app. Whenever I try to Link accounts, I put in the address (and the address does automatically show up in the list), it says "We don't recognize that address. Please try again." How can I Link the two??? Please help!
One more point: the 2nd address is part of a bulk account for payment, but I still want to manage the wifi name, password, etc. I have an account number for the 2nd address as well,
Thanks!
XfinityCliff
Official Employee
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385 Messages
2 hours ago
Thanks for posting this on our Xfinity Community forums @user_ubwnbf!
So you have two accounts that you want to link together! There are a couple of questions you'll want to consider;
- Do each of these accounts have a Primary Xfinity ID set up?
- Are the Primary ID Email and Phone Numbers the same?
- Do they both have their own account unique account number?
If the Primary Xfinity ID on both accounts is the same, they should be linked already.
- In the Xfinity App tap the account tab and scroll to the bottom of the page to tap the Switch Accounts button then select the address you want to manage and hit continue.
- If the address for the second account doesn't show up you may need to go to the Xfinity Linked Accounts tool online.
- Link an account by first signing into the tool, then click the 'Account' icon and select 'Xfinity ID and Security'.
- Once you've done that scroll down to the 'Your Accounts' section and select 'Link Account'
- Authenticate your ID with a verification code, then enter the account number and zip code for the second account to finish the process.
If the Primary Xfinity ID on the two accounts are both different, you can log into one account and invite the Primary ID from the other account as a 'Manager'.
- Click the Users tab and 'Add a New User' and choose the Manager role.
- Enter the mobile number or email for the Primary from the other account and send the invitation.
Once you get that invitation sent to the other contact, click the link on it using the first accounts Primary ID and accept it, enter the address of the second account to pass the security check you'll get, and then the first accounts Primary becomes a Manager on the second account.
To eliminate the extra 'log in' on the secondary account, log back into it using its original Primary ID, go to the users tab, and Transfer the Primary rights to the Manager you just set up.
If you need extra clarification on any of this just let us know! We're here to help! 😀
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