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Sunday, August 20th, 2023 11:42 PM

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Unable to link accounts due to following error "A communication error has occurred. We have been notified and are looking into the issue."

Unable to link accounts due to following error "A communication error has occurred. We have been notified and are looking into the issue." Please assist - thank you. 

Official Employee

 • 

1.5K Messages

2 years ago

@user_c1fe58 Thank you for reaching out on the Xfinity Community Forums. Have you attempted to clear the cache and cookies then try again if using a web browser? I would also recommend if using the app to uninstall and reinstall. 

2 Messages

@XfinityJanelle​ - Thank you for your quick reply.  Instead, issue resolved with expert help from Account Security customer service rep. 

Official Employee

 • 

1.5K Messages

2 years ago

Great to hear, if you need anything in the future please let us know. We are here to help 24/7. 

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