Visitor
•
1 Message
Unable to Change Plan Online
Every time I try to click "change plan" on my account online or on the app I keep getting this "We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help." (https://www.xfinity.com/error/buy/sorry?errorCode=plan-contact-us). Is anyone else experiencing this issue?
XfinityJeniece
Official Employee
•
803 Messages
8分前
Hey there, @Mpcosta419, thanks for reaching out through Xfinity Forums! I apologize you are having issues with getting that order submitted online. We would be happy to help with making changes to your account. You have reached the right place!
Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page.
0
0
user_5a267c
Visitor
•
1 Message
8分前
Having the same problem. They are not interested in fixing the issue. They want you to contact a representative. I just wanted to take a look and see what my options are. Seems like my best option might be to switch to another provider.
0
0
cnorman100
Visitor
•
1 Message
3分前
Also having this problem and it so frustrating. I've been trying to view bundles online for months. What kind of technology company can't provide this basic service online?! I have tried other means to connect to Xfinity (i.e.: chat bot), but even when I ask for a human, I am told there is unusually high volume and to call Xfinity. If there is always unusually high volume, is it unusual? What I am trying to do is very basic and my intentions are not to cancel my service, however this experience has me thinking about it.
1
0