Mpcosta419's profile

Visitor

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1 Message

Mon, Oct 25, 2021 5:38 PM

Closed

Unable to Change Plan Online

Every time I try to click "change plan" on my account online or on the app I keep getting this "We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help." (https://www.xfinity.com/error/buy/sorry?errorCode=plan-contact-us). Is anyone else experiencing this issue? 

Official Employee

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803 Messages

8分前

Hey there, @Mpcosta419, thanks for reaching out through Xfinity Forums! I apologize you are having issues with getting that order submitted online. We would be happy to help with making changes to your account. You have reached the right place! 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

Visitor

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1 Message

8分前

Having the same problem. They are not interested in fixing the issue. They want you to contact a representative. I just wanted to take a look and see what my options are. Seems like my best option might be to switch to another provider.

Visitor

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1 Message

3分前

Also having this problem and it so frustrating. I've been trying to view bundles online for months. What kind of technology company can't provide this basic service online?! I have tried other means to connect to Xfinity (i.e.: chat bot), but even when I ask for a human, I am told there is unusually high volume and to call Xfinity. If there is always unusually high volume, is it unusual? What I am trying to do is very basic and my intentions are not to cancel my service, however this experience has me thinking about it. 

Official Employee

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320 Messages

Good morning, @cnorman100. Thank you for taking the time to reach out via our Forums Page. I apologize for the experience that you've had when trying to look at a new bundle for your account. It would be our pleasure to assist you with this. To get started, could you please send our team a direct message with your full name and full address so that we can assist you further?

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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