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user_wn2ou5
1st Topic

Visitor

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4 Messages

Tuesday, July 1st, 2025 2:06 AM

Unable to Add Users

Hello,

I am unable to add any users to my account. I keep getting one of two errors: Page had trouble loading, please try again later. OR We need to verify your contact information. For the second one, there are no instructions how to accomplish the verification. All contact information seems to be input and correct.  This issue has been going on for about 2 weeks now and is frustrating. Multiple PC's and browsers have been used. Please provide some assistance.

Question

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Updated 

2 hours ago

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XfinityJeniece

Official Employee

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3.2K Messages

10 hours ago

Hey there, user_wn2ou5, thanks for reaching out through Xfinity Forums regarding the issues adding users to your account. Have you checked the preferences on your account to make sure that everything is up-to-date? https://www.xfinity.com/support/articles/update-account-preferences

 

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user_wn2ou5

Visitor

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4 Messages

It's all there and accurate, so I'm not sure what else I would do for it.

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10 hours ago

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user_wn2ou5

Visitor

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4 Messages

The error I'm getting most is:

Hmm, the page didn't load correctly

Try refreshing the page, if the problem persists, try again later.

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9 hours ago

0

XfinityVianney

Official Employee

 • 

2.3K Messages

 

user_wn2ou5, thanks for the updates. I completed an account refresh to help clear up any potential issues with your customer profile. Can your clear cache and cookies, and attempt to send an invite one more time? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 hours ago

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user_wn2ou5

Visitor

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4 Messages

I cleared cache and cookies and tried and got the same page loading error. So unfortunately that did not work.

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7 hours ago

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XfinityChristy

Official Employee

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2.1K Messages

 

user_wn2ou5 Thank you for the update. I am sorry that did not work. I would like to take a closer look at your account and see if there is something there that can explain what the issue is. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

2 hours ago

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