M

Visitor

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1 Message

Wed, Oct 6, 2021 10:39 PM

Unable to access your account details

I just recently got an xfinity account set up, but immediately upon trying to access my account through the browser I’m given an error saying the page didn’t load correctly, and refreshing doesn’t help. Trying the app gives me the error you are logged in, but we are unable to access your account details

Accepted Solution

Official Employee

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3K Messages

2 m ago

Hello, @marull1997!

I'm glad to see you here on our Xfinity Forums. 

It does take some time for new accounts to generate so you may need to give it a few hours.

You are also welcome to send us a Direct Message with your first and last name as well as your service address so we can check on the account status too! 

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

Visitor

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1 Message

6 d ago

I am having the same issue. On the app "you are logged in but we are unable to access your account details. Would you like to try again?" and on any browser I try I get the following message "Hmm, the page didn't load correctly". 

XfinityEthan

Official Employee

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499 Messages

Hi, @user_ba3eae. Have you already tried to visit our ID page at https://comca.st/3nCV5Hj  ?

 

When you put in your information it will ask to attach your ID. If it does not you will have to call our Customer Security Assurance at 1-888-565-4329. Sorry for the inconvenience. 

I am an Official Xfinity Employee.
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