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user_l28ekg
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10/11/2026 1:07 PM

Unable to Access Xfinity WiFi Hotspots Despite Active Internet Subscription

Hello Xfinity Support,

I currently have an active Xfinity Internet subscription, but I am unable to connect to Xfinity WiFi hotspots using my Samsung Galaxy S26.

Whenever I try to connect to the "xfinitywifi" network, I am redirected to the NOW WiFi Pass login page, where I receive the following error:

"An active pass was not found. Please check your information and try again."

I have already tried using the Xfinity app, but the issue remains unresolved.

I also attempted to contact a live agent through Xfinity Assistant, but I was unable to reach one.

Could you please investigate my account and help me access Xfinity WiFi hotspots using my existing Internet subscription?

Thank you.

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Updated 

15 hours ago

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XfinityPeterH

Official Employee

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3.2K Messages

15 hours ago

 

user_l28ekgThank you for reaching out. I'd like to ask a few questions to help narrow this down:
  • Are you an Xfinity Internet customer or a NOW Internet customer?
  • Are you using your primary Xfinity ID to sign in?
  • Does this happen at multiple Xfinity WiFi hotspots or just one location?
  • Have you already tried forgetting the xfinitywifi network and reconnecting?

As a quick troubleshooting step, please forget the xfinitywifi network, reconnect, and attempt to sign in again. Xfinity Internet customers should normally be able to sign in with their Xfinity ID when connecting to an eligible Xfinity WiFi hotspot.

 

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