tlunde86's profile

New Poster

 • 

1 Message

Fri, Mar 13, 2020 10:00 PM

Unable to access account

I opened an Xfinity account about 2-3 weeks ago and the service at my property is working correctly. However, when I try to log into my account to view my account information, I get the message "We're getting your service set up".

I found someone else having this issue (link below), but the suggested fix did NOT work for me - it just told me that my email address was already in use. I also can't seem to Private Message any official employee on the forum, and the chat has not been working since I first signed up.

https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/UPDATE-FIXED-quot-We-re-getting-your-account-set-up-quot/td-p/3274393

PLEASE HELP - I want to pay my bills on time and monitor my data usage.

Responses

Again

Expert

 • 

26.1K Messages

1 y ago

@tlunde86 

Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy. You can read about our PM Policy here.

XfinityJoeB

Official Employee

 • 

6.8K Messages

1 y ago

Hi tlunde86. Welcome to the Xfinity Forums and thanks for creating your first post. I can assist with troubleshooting your Xfinity My Account access online. To get started, please send me a private message and include your full name so I can access your account. 
 

New Poster

 • 

1 Message

1 y ago

Having the same issue here! Pinging on this post since the other thread has been dead for a while now. I'd love to be able to get billing set up and use the apps to monitor usage. 

New Poster

 • 

1 Message

1 y ago

I have been having this same issue for the past week! Please help! 

Regular Visitor

 • 

2 Messages

1 y ago

I'm getting the same message when i try and log into my account! I have not been able to activate my service and need to work from home!! Comcast please help!

New to the Community?

Start Here