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user_36ic8f
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2 Messages

Wednesday, January 22nd, 2025 9:42 PM

Two accounts with same phone number and address

I am unable to access my Comcast bills as there are two accounts linked to the same address and phone number. Although my bills are getting paid, I cannot log into the correct account. When I try, I am told I need to reset my password. When I try to reset my password, it says I need to be connected to my home wifi. I am connected to my home wifi. I don't know what to do. 

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Updated 

3 months ago

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XfinityBenny

Official Employee

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790 Messages

3 months ago

@user_36ic8f Thanks for adding a post to the community. It is a great place for help, and we appreciate you sharing the experience. Are the two accounts active? 

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user_36ic8f

2 Messages

@XfinityBenny​ No. Only one account is active, and the active account is the one I can log into. I need to access the receipts for my internet service for reimbursement from my employer.  

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3 months ago

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XfinityFrank

Official Employee

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1.3K Messages

@user_36ic8f, thanks for confirming. To be clear, you're stating there are 2 XFINITY login ID's associated to one billing address and phone number? Or are you trying to log in to an ID for a previous billing address to get statements?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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