U

Visitor

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1 Message

Wed, May 11, 2022 2:12 AM

Trying to sign up, says I owe $0.00, service disconnect, from an address 10 years old

Trying to sign up, says I owe $0.00, service disconnect, from an address 10 years old. Cannot get past automated phone answering. Chat doesn't work.

Official Employee

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286 Messages

4 m ago

Hi @user_73a3b5,

We wuold be more than happy to look into the account and services. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

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