Transferring Services to Another User

@XfinityThomasA​ Hi, I'm a little confused about the process here, since I don't want to transfer my full account over to my roommate, just the WiFi plan/current services. Additionally looking at the link you attached, I'm wondering where to go from here since I neither want to close my account permanently nor transfer a different account to me. I could have her fill that form out, but would that mean she would effectively gain ownership of my account and billing info?

Again to clarify, I would like to transfer the management and payment for our current WiFi plan from my existing Xfinity account to another user's account. Thanks!

@XfinityThomasA​ Hi I also have the same question. The link you provided above is for bereavement. Should I use this link for transferring to someone else?

Thank you very much for reaching out to us here @user_wfx4mq. The information in that link will be the same for any reason that an account ownership change is needed, including roommates moving or military deployments as well as other life-changing events. You would also have the option to visit any Xfinity service center and submit an account ownership change request if you have your identification and the person taking ownership is with you to provide their information. 

Does it cost any transfer/reinstallation fees to transfer account ownership?

@user_x1u822 There shouldn't be any charges as you're just transferring the account to another person. Since the services would still be active, then no additional installation fees would be required. 

@XfinityThomasA​ Is there a way to transfer the services and equipment to another, pre-existing Xfinity account, instead? I would like to maintain ownership of my own Xfinity account since it's under my name, is attached to my personal email, and has my billing information associated.

Or would this process completely transform my existing account into a new one? For example, can she change the username and email linked to the account as well as the billing info?

In order to help ease confusion, you can cancel the account and have your roommate create their own account. Alternatively, you can use the Change Account Ownership process linked above. This would remove your name as the account holder only and be updated to change the account holder name to your roommate. All other information will remain the same inside the account. 

As you will be moving across the country, if you wish to keep Xfinity as your service provider, you would need to create an account as we are unable to transfer services across divisions and markets. 

Regardless of the decision you make, I would recommend removing any billing and payment methods that may be saved on the account. If you activate a new account when you move, with permission from the account holder on both accounts, we can transfer your Xfinity ID to your new account.