Contributor
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20 Messages
Transfer secondary email addresses from my account to the accounts of my kids
I know that this has been asked before, but I can't find anything specific to followup on. I have two secondary email addresses that belong to my sons and I want to have them transferred to their own Comcast accounts and no longer be associated with my account. I just got off a chat with someone who clearly didn't understand what I wanted to do. He gave me instructions, but as soon as I went to where he told me to go, I realized that his solution had nothing to do with what I was trying to accomplish. Can anyone give me help with this?
Accepted Solution
Again
Expert
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28.9K Messages
2 years ago
FWIW:
Customer Security Assurance. Their phone number is (888) 565-4329.
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XfinityJodie
Official Employee
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842 Messages
2 years ago
@jhyiesla Hey there! We can help get this going in the right direction for your kids. We have a team that does username transfers from account to account. Please call 1-800-XFINITY and explain the transfer request. They should transfer you to our Customer Security Assurance team. It's an escalation department. Please let us know how that goes!
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jhyiesla
Contributor
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20 Messages
2 years ago
Super... thanx for the info
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