@user_18e8ce I understand that you are requesting your transfer pin. In order for you to obtain that you would need to request it via the following steps, being sure that you log in with the primary user ID:
Using the Xfinity Mobile website:
Sign in to your Xfinity Mobile account. Select the Devices tab. Choose the device associated with the number you want to transfer. Scroll down to Transfer your number, cancel this line. Select Learn More, then Get Started. Request and enter the one-time passcode (OTP) sent to the line. Select Confirm Code. Choose the phone number from the drop-down menu to receive the security PIN. Select Send My PIN to This Number.
Using the Xfinity App:
Sign in with the Primary or Manager Xfinity ID. Select the Services tab. Choose Mobile Lines and Data Usage. Select the line you want to transfer. Tap Transfer or cancel this line. Tap Get Started. Verify your identity by requesting and entering the OTP. Select Verify. Choose the number that should receive the security PIN. Tap Send My PIN to This Number.
Once received, the same security PIN can be used to transfer any line on the account. The PIN remains valid for seven days. Also, before transferring a number, make sure Number Lock is turned off for any line being ported.
XfinityBillie
Official Employee
•
4.4K Messages
23 hours ago
@user_18e8ce I understand that you are requesting your transfer pin. In order for you to obtain that you would need to request it via the following steps, being sure that you log in with the primary user ID:
Using the Xfinity Mobile website:
Sign in to your Xfinity Mobile account. Select the Devices tab. Choose the device associated with the number you want to transfer. Scroll down to Transfer your number, cancel this line. Select Learn More, then Get Started. Request and enter the one-time passcode (OTP) sent to the line. Select Confirm Code. Choose the phone number from the drop-down menu to receive the security PIN. Select Send My PIN to This Number.
Using the Xfinity App:
Sign in with the Primary or Manager Xfinity ID. Select the Services tab. Choose Mobile Lines and Data Usage. Select the line you want to transfer. Tap Transfer or cancel this line. Tap Get Started. Verify your identity by requesting and entering the OTP. Select Verify. Choose the number that should receive the security PIN. Tap Send My PIN to This Number.
Once received, the same security PIN can be used to transfer any line on the account. The PIN remains valid for seven days. Also, before transferring a number, make sure Number Lock is turned off for any line being ported.
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