Visitor
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1 Message
Transfer of Ownership Error
I am trying to transfer the ownership of Xfinity wifi service at my old apartment to the new tenants who I know. I called with an Xfinity agent two and a half weeks ago; he was able to open a ticket, take the new account holder's contact information, and send me the transfer of ownership form. The agent said the new account holder would also receive the form via email, but she never did. Myself and the new account holder filled out the form and submitted our documents through my Xfinity account. A few days ago, I got a notification that the transfer of ownership was complete, but when I open my account, only the name of the account holder has changed (and it's spelled wrong).
I tried using the Xfinity Assistant but it is not answering my questions and refuses to connect me with a live agent. Please help! Thank you very much
XfinityJeff
Official Employee
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357 Messages
2 months ago
Hello @user_7h70ud, and thanks for using the Xfinity Forums for your concern, I hope you are having a good day. I am sorry to hear that the issue with the change of ownership occurred, but you have reached the right group that can take a look into the account and see what might have happened. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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