1 Message
"This information doesn't match our records" issue
Hi,
I'm trying to set up a new account for internet service, I was most of the way through the process when I got an authentication error. Now every time I try to login on the customer site it reloads the auth page as if I haven't logged in. When I try to use the "Create Account" option, even with an alternate phone number to try to start the process fresh (even after clearing cookies) I enter the 2fa code sent to my number and I get the following error dialog:
I'm not sure what's going on but it's keeping me from getting my new service ordered. Please help!
XfinityDemitrius
Official Employee
•
1.5K Messages
2 years ago
Hey @user_2ae299,
Thank you for visiting our Xfinity Community Forums support page. Thanks for showing interest in joining our Xfinity Family! We would be more than happy to provide some additional assistance in processing your order.
I would like to see if there was an account created or pending on our side to help smooth out the process. Could you please send us a direct message by using the "Direct Message" button that should be located to the top right of the forums page. All you would need to do is create a new message and send to 'Xfinity Support' for me to receive the message.
Please send us your full first/last name, complete service address (Including the city, state, zip code, and/or apartment/unit), and your best contact phone number. We hope to hear from you soon.
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