3 Messages
This account ID does not have permission to activate the requested Prepaid service.
Please contact your Account Manager
The Xfinity ID below doesn’t have permission to activate the Prepaid service you selected. You’ll need to contact your Account Manager to resolve this issue.
You can find your Account Manager’s contact information and manage your account here.
- Name
- (it shows my first and last name here)
- Xfinity ID
- ( it shows nothing here, completely blank)
- Mobile Number
- (it shows my old phone number here)
- Email Address
- (it shows my email here)
In the past I was able to log in and pay for whatever prepaid term I want. Now I can't do anything and no one can help me on the phone. How in the world I can't do any paying and I'm the primary and only account holder?
XfinityDemitrius
Official Employee
•
1.8K Messages
8 months ago
Hey @user_km28g9, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Prepaid Internet or NOW Internet service. From the error being received, it sounds like you may be using the incorrect Primary Xfinity ID linked or needed to log in to view services.
With the prepaid services, we do have limited support and you would need to reach out directly to the NOW Internet support chat by visiting https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry.
(edited)
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