2 Messages
There is no way to access Peacock Premium diamond reward. No button , nor ability to chat from rewards screen
Hi I've spent 30 minutes trying to sign up through the TV box and the computer with zero luck. The only way I can sign up for Peacock Premium would be to pay for it, but it should be a Diamond benefit. How can this be resolved?
XfinityArmand
Official Employee
•
2.1K Messages
2 years ago
Hi there @user_704f9e! Thanks so much for taking the time to reach out Xfinity Support here on our Community Forum to voice your service concerns. We are so glad to hear from you and want to help in any way that we can to ensure that we are having the best experience with your service. No worries! You have reached out to the right team, and we are going to get things straightened out. Please feel free to shoot us a private message so that we can get started on this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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