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2 Messages

Saturday, May 13th, 2023 2:17 AM

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The billing website doesn't load

I'm able to log in to the Xfinity site but when I try to access my billing information the page never loads- it's stuck at the three dots. I've tried both Chrome and Edge. It's been like this for months.

Question

 • 

Updated 

1 year ago

13.8K

36

user_a7spfa

1 Message

2 years ago

I have this exact problem. Tried multiple browsers, cleared my cookies,  tried incognito mode. Is the Xfinity website just this terrible? Trying to view billing information just enters a never loading loop, gets me an error, starts the check again, and continues doing this until it just asks me to log back in. 

Has anybody found a solution? 

1

XfinityShawn

Official Employee

 • 

1.4K Messages

@user_a7spfa Our team can help you with your website issues today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_fun1p6

1 Message

2 years ago

I have the same issue, when I try and pay in the app it takes me to a screen that says "Sorry this isn't working right now, please return to overview while we resolve the issue" but it doesn't get resolved. I Can't pay my bill on the App, I can't pay it on the website because it just does a login loop or blank white screen when I try to pay. I have tried on multiple browsers on multiple devices, did the clean cache etc, fresh installs everything, tried on friends devices and internet to log in and pay, nothing works. Tried to use the automated payment system on phone but it just declines my card even tho my card is fine and has money on it, and I have read on here others having same issue. People are told to go into the store but the store just tells them they can't help. Nothing works. I also see from searching for similiar posts that these issues have been going on for years, I use my internet for religious ministry to volunteer through local jails to help people, others on here have mentioned that they have disabilities and need the internet, people who work paycheck to paycheck don't have the time to spend hours dealing with this, please all we are asking is just to be able to pay our bill?  

1

0

XfinityAngie

Official Employee

 • 

1.8K Messages

@user_fun1p6, Thank you for reaching out to Xfinity Support. I would like to run through some troubleshooting steps with you to see if we can figure out what is causing this issue. When you have time, please send a DM with your name and full address by doing the following: 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Chambers8888888

1 Message

1 year ago

I also can't pay my bill...this is crazy. And my Internet isn't working. And I can't get a hold of anyone. 

0

0

cagayan365

Regular Visitor

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14 Messages

1 year ago

Ever since they redesigned the website, it hasn't worked. They've basically hidden the billing section for whatever reason. You have to go digging for it. Just to see your current plan and bill. And that is after you have to repeatedly log in and get a text confirmation number.

1

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @cagayan365, thank you for taking the time to reach out on social media.  I understand your concern with the billing information, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_wl5p46

3 Messages

1 year ago

Hello This is due to the login confirmation sending you in a refresh loop, Easy fix in Chrome top right of the browser left click the 3 dots or (Hamburger) then select New Incognito Window, now login but tick the box stay logged in and you should be all set. If this does not work no problem just click on the green lock top left and delete all the xfinity cookies then open a new Incognito tab and repeat the first step. No stress enjoy you day.

1

kerrysly1

Visitor

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2 Messages

 For a very rich and greed company like Xfinity you think they could get a proper pay page like any other company. But no, with Xfinity it is SHDD with the worst pay bill experience on the planet.

1 year ago

0

user_84dndm

1 Message

1 year ago

I spent a couple hours trying to view past bills on the xfinity website today.  Nothing I tried worked.  

I did the entire loop - cache / data clearing, incognito, different web browsers .. non-eta - rebooting my router !  Nada.

The only relief was the iPhone app - with this I was able to view and transfer invoices to my Mac.

For me. this is merely frustrating.  For my wife - infuriating.  She says we're calling T-mo tomorrow and ordering their home internet service.

I will say - the service rep was well trained, and dedicated - but apparently the one thing he was not allowed to say - "yeah, it's been screwed for a while now.  Sorry".  

0

0

user_cx3mv8

1 Message

1 year ago

Their website is so slow! Takes forever to load and all the time I get:

Looks like something went wrong

Please reload the page and try again.

 I am trying to pay my bill.

It should note eat up my whole morning to do this!!!!

Please fix your website!!!

5

0

XfinityJustinC

Official Employee

 • 

1.2K Messages

Hello, @user_cx3mv8. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance. I completely understand where you're coming from with wanting to pay your bill, and not having to spend a lot of time. 

 

If the website isn't loading here are some tips to check on your device, if you haven't tried these: 

  • Check your network connection and try a different website
  • Launch another browser and see if the site works there
  • Turn off extensions, plugins, or custom themes in your browser
  • Clear your cache and cookies
  • Check your router and nameservers settings
  • Disable your VPN or use a different server location
  • Scan your computer for viruses or malware

To make a payment you can also use the Xfinity Assistant, I use this quite often to pay my bill and it you have a card saved on file the assistant will recognize it: https://www.xfinity.com/chat/. 

 

The award winning Xfinity App is also another place you can login and make a payment, it can be found in your mobile devices App store. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

voodoo_kitty

New Poster

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6 Messages

@XfinityJustinC  - none of these things work.  This has been ongoing for months.  I am trying to customize my services and I just get rolling dots - we've all tried everything that has been suggested but the site does not work!  It's ridiculous.

1 year ago

0

XfinityThomasB

Official Employee

 • 

1.9K Messages

 

voodoo_kitty I also use our services, the website has been working great. I am sure we can help get this sorted out. Can you check to make sure your browser is on the most recent version? Thank you so much. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

voodoo_kitty

New Poster

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6 Messages

I've done all of this... I am in tech support myself so I already did everything that has been suggested. I did manage to have a successful experience using the Chrome Browser on my computer but the site does not work at all in the Edge Browser no matter what actions are taken. 

1 year ago

0

XfinityJeniece

Official Employee

 • 

3K Messages

@voodoo_kitty thanks for confirming! I appreciate you trying those troubleshooting steps. We would like to take a deeper look into this issue for you. 

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_2fc0ef

Visitor

 • 

4 Messages

1 year ago

Same. It usually takes me weeks to pay my bill each month because their bill pay site only loads 1% of the time.

0

0

user_1ftf0b

2 Messages

1 year ago

I have the exact same issue as everyone else. Every month comcast is the only website that will not allow me to download the statement. I delete cookies, restart browser and restart computer. Nothing changes the issue. I am near ready to change from paperless to the bill mailed to me if I can ever get to the site. 

0

0

arajay

Visitor

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3 Messages

1 year ago

Access Denied

You don't have permission to access "http://payments.xfinity.com/new" on this server.

Reference #18.c600de17.1701746232.4b2b79ef

0

0

user_d0av51

1 Message

1 year ago

I have been unable to pay my bill online the past 4 months either from multiple different devices. Xfinity needs to fix their broken website. This is unacceptable. 

1

0

XfinityGabby

Official Employee

 • 

1.5K Messages

Hello, @user_d0av51. We certainly understand the importance of being able to make your payment online. Are you experiencing issues with those payments through the website and the app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_33bv9c

1 Message

1 year ago

My feeling is that XFinity does not want to fix the issue with the website and hopes that people give up and just accept their bills without getting tinto the details of the bills.  

1

0

XfinityAldrik

Official Employee

 • 

2.1K Messages

Thank you for taking the time to reach out to us on our community forums @user_33bv9c! At this time, there are no reported issues with accessing billing information on the website. When taking a look on my end, I was login on our website and view my billing section. To view the bill please:


Sign in here


Click on the purple icon in the top right corner


Select “Billing”

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_t9fbaf

1 Message

1 year ago

Been with Comcast/Xfinity for years. I have the same recent issues when trying to pay my bill. I will be switching back to paper.

As an ISP, you would think this would be resolved. Forget about you getting my mobile business!! Probably would mess that up too.

1

0

user_nma0px

1 Message

1 year ago

I'm having the same problem. I can't get the website to load on my phone so I can pay my bill. This is the worst company I have ever had The misfortune of having to deal with hands down.

2

0

XfinitySara

Official Employee

 • 

1.7K Messages

Hey there, @user_nma0px! Thanks for leaving a comment with your shared concerns. We'd love to see what we can do to help! Which of the above-mentioned troubleshooting steps have you tried so far?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

voodoo_kitty

New Poster

 • 

6 Messages

@user_nma0px​ try using Chrome,  it finally worked for me on that platform.

1 year ago

0

davidj778

New Poster

 • 

2 Messages

1 year ago

I am also having the issue.  I saw mentioned on this thread about Ad blockers.  I disabled mine and was able to get in and pull the bill up.  That eliminated the problem right away!

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