deninataylor's profile

Regular Visitor


2 Messages

Tue, Dec 29, 2020 5:00 AM

Thank you for your purchase--Cannot activate my account

I recently ordered internet service for tech-assisted installation at my new apartment. However, when I finished my purchase I received no confirmation email with a receipt or anything with any information on my account or how long it will take to "set up" my account.


All my current Xfinity account says is:

"Thanks for your purchase, _ _ _ _ _!

We're getting your account set up. Check back soon to track and activate your services."


I realize this could be because I was the primary user on a previous xfinity account, but I took the proper steps to transfer my primary user status over to my roommate when I left.


My information was never removed from the old account. Now I cannot use my current email address to set up service because it's still connected to the other account. I don't have an account number for my new account so calling the customer service line isn't an option here.


Please help, thank you.



Official Employee


6.1K Messages

5 m ago

Hi @deninataylor, and thank you for posting to the Xfinity Forum to get help with your account concerns. I noticed that one of my peers, @ComcastJonathan, offered to assist you with this issue on another post, so I wanted to check in to see if you still need assistance? If so, I would be more than happy to help, however, I can. 

If you still need help, please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message.

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