Thank you for your purchase--Cannot activate my account
I recently ordered internet service for tech-assisted installation at my new apartment. However, when I finished my purchase I received no confirmation email with a receipt or anything with any information on my account or how long it will take to "set up" my account.
All my current Xfinity account says is:
"Thanks for your purchase, _ _ _ _ _!
We're getting your account set up. Check back soon to track and activate your services."
I realize this could be because I was the primary user on a previous xfinity account, but I took the proper steps to transfer my primary user status over to my roommate when I left.
My information was never removed from the old account. Now I cannot use my current email address to set up service because it's still connected to the other account. I don't have an account number for my new account so calling the customer service line isn't an option here.
Please help, thank you.