deninataylor's profile

Regular Visitor

 • 

2 Messages

Tuesday, December 29th, 2020 5:00 AM

Closed

Thank you for your purchase--Cannot activate my account

I recently ordered internet service for tech-assisted installation at my new apartment. However, when I finished my purchase I received no confirmation email with a receipt or anything with any information on my account or how long it will take to "set up" my account.

 

All my current Xfinity account says is:

"Thanks for your purchase, _ _ _ _ _!

We're getting your account set up. Check back soon to track and activate your services."

 

I realize this could be because I was the primary user on a previous xfinity account, but I took the proper steps to transfer my primary user status over to my roommate when I left.

 

My information was never removed from the old account. Now I cannot use my current email address to set up service because it's still connected to the other account. I don't have an account number for my new account so calling the customer service line isn't an option here.

 

Please help, thank you.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

6.9K Messages

5 years ago

Hi @deninataylor, and thank you for posting to the Xfinity Forum to get help with your account concerns. I noticed that one of my peers, @ComcastJonathan, offered to assist you with this issue on another post, so I wanted to check in to see if you still need assistance? If so, I would be more than happy to help, however, I can. 

If you still need help, please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message.

forum icon

New to the Community?

Start Here