Tenure Bridge Request - Accidental Second Account

Hello @user_w19z6m, thank you for taking the time to create an official post. Our team would need to take a closer look at your account to determine if the reward status can be transferred. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 👍

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it.