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user_bdnt85
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Saturday, December 21st, 2024 10:15 PM

Switch my peacock activation to another account

When I activated my peacock, it created a new peacock account. I would like to put it to an existing peacock account 

Question

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Updated 

2 months ago

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Latoque

Expert

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29.7K Messages

6 months ago

Moved from Email forum

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XfinityJorge

Official Employee

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2.2K Messages

6 months ago

 

user_bdnt85 Thanks for using our Forums and taking the time to reach out about the Peacock issues you are having. We are here to help to make sure you have it set up correctly. To get started can you send us a DM with your name and address? 

the phone so I would suggest giving the business team a call at (800) 391-3000

Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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user_rl2x2y

Visitor

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1 Message

2 months ago

I am trying to activate my peacock account but am getting this error. Your Xfinity account is already linked to another Peacock account. How do I fix this?

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XfinityJamesC

Official Employee

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2.2K Messages

Greetings, @user_rl2x2y! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues activating your Peacock subscription, but you have definitely come to the right place for assistance.

 

Can you tell me a little more about where this is occurring? Is this happening when you try to click on the activation link from the Xfinity Assistant, or when you try to log in on the Peacock website?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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