Visitor
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2 Messages
“Something went wrong”
I need to change my password because someone tried to use my email for fraudulent purchases. It won’t let me change my password. It says it needs to verify my contact information. I tried to verify my cell phone number and it says it is already linked with another account. Same thing when I try to do two-step verification.
XfinityJeniece
Official Employee
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4.6K Messages
2 hours ago
Hey there, @silvervangogh, thanks for reaching out through Xfinity Forums regarding your account. I can definitely understand wanting to secure the account quickly, especially after seeing attempted fraudulent activity. When you try to verify your phone number and it says it’s already linked to another account, do you have another or older Xfinity ID that may be using that same number?
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