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I need to change my password because someone tried to use my email for fraudulent purchases. It won’t let me change my password. It says it needs to verify my contact information. I tried to verify my cell phone number and it says it is already linked with another account. Same thing when I try to do two-step verification.

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XfinityJeniece

Official Employee

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4.6K Messages

2 hours ago

Hey there, @silvervangogh, thanks for reaching out through Xfinity Forums regarding your account. I can definitely understand wanting to secure the account quickly, especially after seeing attempted fraudulent activity. When you try to verify your phone number and it says it’s already linked to another account, do you have another or older Xfinity ID that may be using that same number?

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silvervangogh

Visitor

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2 Messages

Not that I’m aware of

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2 hours ago

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XfinityRay

Official Employee

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4.5K Messages

We appreciate you sharing, @silvervangogh. You will need to reach out to our Customer Security Assurance team, CSA. You can see their contact information and available hours here, h ttps://spa.xfinity.com/contact-us. They are able to ensure your contact information is up to date, help with resetting the password, and assist with turning on 2 step verification. They will get this all turned around so you can resecure your account.

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2 hours ago

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silvervangogh

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XfinityJeniece

silvervangogh

XfinityRay

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