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user_5b0fd4
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145 Messages

Sunday, January 7th, 2024 3:20 AM

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Someone changed my password?

I got a letter from Xfinity stating that my email password was changed. I did not change anything. My user name and password still work.

Question

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Updated 

11 months ago

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XfinityMarcus

Official Employee

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1.1K Messages

11 months ago

@user_5b0fd4, thank you for reaching out using the Community Forums page. It sounds like there is a chance this may have been a message received in error but better safe than sorry so let's take a closer look at things. You stated that you received a letter, was this a letter in the mail? 

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user_5b0fd4

Contributor

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145 Messages

In the mail with the Xfinity logo on the envelope. The letter inside had the last 4 numbers of my account number.

11 months ago

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XfinityAlfonso

Official Employee

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1.2K Messages

OK, got it, sounds and seems legit. Did this in any way mention a data breach or other concern that would require that mandatory change?  We recently suffered a cyberattack that we are working to enforce against. 

 

Xfinity Was Impacted by A Data Security Incident

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

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user_5b0fd4

Contributor

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145 Messages

Nothing about a breach. Just said your password was changed. If you did not change it go to xfinity.com/chat

11 months ago

0

XfinityAlfonso

Official Employee

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1.2K Messages

Well, let's take a look at what's going on then. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, then entering “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

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