Visitor
•
1 Message
services randomly disconnected
Around a week ago, my internet stopped working and the app says "you no longer have xfinity service. To bring your account up to date, make a payment." I haven't missed a payment because I have autopay set up. There is a $0 balance on my account. I did not make any changes and I did not cancel my service. How do I get my internet back? There is also no icons for direct messaging that I can find.
XfinityJanelle
Official Employee
•
1.8K Messages
19 hours ago
Hey @user_5a3flx , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your account. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0