Service change not shown in "My Account" - still shows old plan
I recently made a service change on Saturday, July 18, 2020 from TV + Internet services to Internet only. I received the service change email confirmation and that looks good. However, when I check the status in “My Account”, it still shows I’m still on TV + Internet.
I’ve followed up with customer service since then to confirm and all have confirmed that the service change was made. And for what it’s worth, the most recent log under “Recent Activity” section is from August 2019 (and it’s July 2020 as of writing this), so clearly something must've stopped syncing issue with my online account.
Can a Comcast tech help me troubleshoot? I'd like to get the peace of mind that my account is all set.
Thanks in advance!