1 Message
service address change
i created an id with the service address leaving out my unit number by accident and i don’t know how to fix it so my router arrives to the right place and that my service address is accurate. i cannot change it unless i purchase said service but i do not want to purchase the delivery if it will not arrive to the right place
XfinityJeniece
Official Employee
•
2.5K Messages
1 year ago
Hey there, @user_ybjuuh thanks for reaching out through Xfinity Forums regarding your address. We definitely want to ensure that your account is set up at the correct address. Here is a link to help with updating your account details, https://www.xfinity.com/support/articles/update-account-preferences.
I would be happy to help you with getting your account set up if you need assistance.
Please send us a direct message with your name and service address, so we can assist you further.
To send us a Direct Message, you will need to sign in to the Forums if you are not.
Then you will need to locate and click on the "Direct Message" icon located in the upper right corner of this page.
Next, click the "New Message" (paper & pencil) icon, type "Xfinity Support" in the to line, and select "Xfinity Support" from the drop-down list.
You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.
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