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user_a3ok3q
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Thursday, November 2nd, 2023 6:32 PM

Closed

Same Issue....

You'd think a company providing Internet would be able to build a working website...I mean it's 2023.

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Updated 

1 year ago

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XfinityAngie

Official Employee

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1.5K Messages

1 year ago

@user_a3ok3q, Thank you for reaching out to Xfinity Support. Are you having issues with the Xfinity.com site? 

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user_a3ok3q

2 Messages

@XfinityAngie​ yep. Site loads fine, but try and look at statement, history, bills, equipment upgrades and I get cute little graphics that it can't load at this time and try saying later. For days. So basically anything other than me customer service doesn't work. Looked on Reddit, other message boards and this seems to be a common issue for years. Which means you're ok with made customer service and are far from cutting edge 

1 year ago

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XfinityJorge

Official Employee

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1.8K Messages

Thanks for the response and those additional details @user_a3ok3q and we are sorry to hear about these issues. Have you attempted to clear the cookies and cache on the device you are trying to access the site?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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