Reset Password Code - Done on purpose when there was nothing wrong with my account until whatever you did on your side.

Hello,

I have attempted to log into my account today and found out that I needed a Password reset code and that I needed to call.  So I call.  First I was told that this is a security measure to make sure all my needs are being met regarding my service.  Then I was told that my email address wasn't connected to my account, which is totally bogus because Xfinity has sent me emails and I have just logged in last month and was able to view both of my accounts.  Then I ask to speak with someone higher regarding this whole matter.  There is absolutely no reason that I have to answer security questions with the first person and then have to answer security questions with the second person.  I was already made to verify my identity.  There is absolutely no reason that I should have to do this again.  Also, asking someone the last four of their banking information is ridiculous.  Most people have many accounts.  

There was nothing wrong with my account and this is basically just a way to try to sell me something that I obviously don't need or I would have reached out to you.  This phone call basically took a half hour of my time for absolutely no reason.  I feel really sorry for the people answering your phones for you.  This was so unnecessary and your customers should not be treated like this.  You don't make them call in or download an app just so they can log into their account.  There are other ways to do multi-factor authentication.

Xfinity does not care about their customers, just how much they have in their pockets.  The representative I talked to wasn't able to give me a phone number or email address for the Security Assurance Team, but she was able to transfer me.  Also the agent I spoke with in the Security Assurance Team was not very helpful in any way.  Actually was a bit angry, but the first agent I spoke with was very nice and tried to help.