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Wednesday, February 5th, 2025 9:00 PM

Payment billing concerns

I'm trying to make an early payment and it's saying one or more details I entered are incorrect but it's highlighting my security code. I'm holding my card in my hand and checked and quadruple checked and all the details are correct and it still won't allow me to make the payment. Also when I signed up with Xfinity I was promised 4 free phones , that they were offering a no activation fee that day and that I would receive 4 $50 prepaid MasterCards for signing up with Xfinity and bringing my phone number to your company. I payed $40 on the first day and my first bill is due Feb 24th for the billing cycle of January 3rd to Feb 3rd and the charge is $193 and some change. My bill is supposed to be $80 per month so what are these extra charges for? Where are the promised prepaid cards and why isn't it excepting my method of payment. It's basically saying it's the wrong security code but it is not the wrong security code. Please help. Thank you. 

This post was created from this comment on different post

Official Employee

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2.1K Messages

3 months ago

 

user_i4u3yr Thank you so much for sharing your issues with making your payment. Your issue did not match where you connected your comment so I did create a new post for you. In the future if you do not see an issue/concern that matches yours feel free to make a new post so we can make sure your request is not lost. I am sorry to hear you are having issues with making your payment. We can not assist directly with payments on this platform to ensure your payment information stays secure but I would be happy to help. How are you trying to make your payment, are you using the Xfinity app or are you at Xfinity.com? Are you using a pre-paid card to make your payment? 

As for your mobile lines and billing that is not a promotion I am familiar with have you already reached out to our mobile team directly for assistance? You can reach our Xfinity Mobile Team with a call, text message, or via chat. Call or Text: 1 (888) 936-4968 or [Chat with a Specialist](https://www.xfinity.com/xfinityassistant/?channel=xMobile)

 

Visitor

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1 Message

5 days ago

Hi This is <Edited: Personal Information>

<Edited: Personal Information> sent in a check  April 3rd

unfortunately your company has not received,  it However it will arrive hopefully sometime this week. 

(edited)

Official Employee

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2.7K Messages

Hi there, user_mbl4xl! Thank you for letting us know the payment is on the way. I would be happy to check on your service and ensure things will be fine while we wait for that to arrive. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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