reset email password from outside my home network

I received notice that my old comcast email accounts will be deleted in 90 days unless i take action. i try to log into the email accounts but the system is requiring i reset the password while connected to my home network. Unfortunately i am away from home and will not return within the 90 days I have to review my email.

I have spent an hour with the virtual assistant which just goes in circles and I can not find a contact telephone number to speak with someone for help.

any advice?

Responses

XfinityJorge

Official Employee

•

2K Messages

1 month ago

user_0zi3eu Hey there! Thanks for using our Forums to contact our Xfinity Support Team. You came to the right place for help and we are here to see how we can help you with restting your password. To get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_0zi3eu

reset email password from outside my home network

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