BrindleFly's profile

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Sunday, January 22nd, 2023

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Repeated requests for login

I had to login to Xfinity.com today to look at my bill. I have two separate accounts under my name, one for a primary home and one for a vacation house. I also have the multi-factor authentication turned on so it texts codes to my phone for additional security. Here is what I need to do to check my bill for each site:

  1. Go to xfinity.com
  2. Go Billing
  3. Login choosing option to stay logged in
  4. Choose which account I want to access (presents both with a radio button to choose the one I want)
  5. Login choosing option to stay logged in
  6. Again choose which account I want to access
  7. Login choosing option to stay logged in
  8. Again choose which account I want to access
  9. Login choosing option to stay logged in

I should note that depending on the time I do it, I sometimes get requested to provide the code texted to my phone 3-4 times in addition to the above steps.

So that is ***4*** logins to see my bill. If I then click on anything to find out any additional information on my bill - e.g. statement history - I must repeat these steps again.

Is there a fix for this? The portal is effectively unusable. Before I would login and could default my selection to an account and everything worked. I suspect this is a general bug that is made much much worse for anyone with more than one account.

Please help!

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