New Poster
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7 Messages
Repeated requests for login
I had to login to Xfinity.com today to look at my bill. I have two separate accounts under my name, one for a primary home and one for a vacation house. I also have the multi-factor authentication turned on so it texts codes to my phone for additional security. Here is what I need to do to check my bill for each site:
- Go to xfinity.com
- Go Billing
- Login choosing option to stay logged in
- Choose which account I want to access (presents both with a radio button to choose the one I want)
- Login choosing option to stay logged in
- Again choose which account I want to access
- Login choosing option to stay logged in
- Again choose which account I want to access
- Login choosing option to stay logged in
I should note that depending on the time I do it, I sometimes get requested to provide the code texted to my phone 3-4 times in addition to the above steps.
So that is ***4*** logins to see my bill. If I then click on anything to find out any additional information on my bill - e.g. statement history - I must repeat these steps again.
Is there a fix for this? The portal is effectively unusable. Before I would login and could default my selection to an account and everything worked. I suspect this is a general bug that is made much much worse for anyone with more than one account.
Please help!
CCChelseaA
Problem Solver
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637 Messages
2 years ago
Hello there! We thank you for taking the time to reach out regarding the continuous prompts to login when navigating the site!
I can certainly understand wanting to keep the account secure, but also, with so many prompts could understand what a headache it could be having it consistently come up like that! We'd be happy to help!
May I ask, are you logging into the xfinity.com website when this is occuring, or perhaps utilizing the Xfinity My Account application? Or by chance, have you recognized if it makes any sort of a difference?
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Chuckster57
Visitor
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1 Message
2 years ago
I have the exact same frustration. Switching web browsers does not help. You would think a big corporation such as this would have an efficient, user-friendly website but theirs is not the case. It's pathetic. Like you, I also pay for two accounts, and it's also bewildering that Xfinity fails to show the account number for each when I look at the billing page. Sometimes, I forget which account I am checking on, and it sure as (Edited: Language - please see Forums guidelines) would be helpful if I knew immediately which account I'm looking at. Again, pathetic. Not that Xfinity cares, but if another internet company was available at each of the two residences I have service at I would switch to another company in a heartbeat, but, unfortunately, I do not have that option.
(edited)
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